Champion of Human Empathy
Hi there! Sometimes I write things on the internet for people to read. Latest content is on Customers, Etc. Need to get in touch? ben @ ben mccormack . com
About Ben
I help companies navigate complexity to deliver increased value to their customers and greater fulfillment to their teams. Currently I’m the founder of Ben McCormack Consulting, LLC. I previously built and managed customer support teams at FullStory and Trello and led member experience efforts at Saltbox. I completed my MBA at Georgia Tech in 2022.
You can find my writing at Customers, Etc.
Looking back at the fertile environmental and strategic decisions that led to a successful support team at FullStory.